Shipping Options

Shipping rates and delivery options are provided at checkout. Please choose your preferred shipping method during purchase.

Returns & Order Issues

After Accepting Your Delivery

Within 48 Hours

If any items are missing or arrive damaged, please contact us within 48 hours of delivery at 541-840-4180 so we can promptly send replacement items at no additional charge. After 48 hours from the recorded delivery time, Ecopiggy cannot be held responsible for missing or damaged items.

Within 14 Days

Items may be returned within 14 days of delivery provided that:

• Items are unused and in original condition and packaging.
• Customer is responsible for return shipping costs and applicable restocking fees.
• To initiate a return, contact us at 541-840-4180, email info@ecopiggy.com, or use our Contact Form.
  

After 14 Days

We understand life gets busy, so we provide a 14-day return window to review your purchase. After 14 days, orders are considered closed and returns are no longer eligible for approval.

Restocking Fees

• Ecopiggy carefully prepares every order with attention and care.
• Orders canceled after packing may incur a 15% restocking fee.
• Wholesale orders over $1,000 may incur a 20% restocking fee.
  

Privacy Policy

At Ecopiggy, we value your privacy and are committed to protecting your personal information.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. The information you provide is used only to:

• Process and fulfill your orders
  
• Provide customer service and support
  
• Communicate important order or account information
  
• Improve your experience on ecopiggy.com
  
• Send marketing communications you have opted in to receive
  

Like most ecommerce websites, ecopiggy.com uses cookies and similar technologies to enhance your browsing and shopping experience, analyze website traffic, and improve site performance.

We securely transmit only the information necessary to process payments and ship orders through trusted service providers.

Email & SMS Marketing Communications

By subscribing to Ecopiggy email or text message updates, you consent to receive recurring automated marketing and informational messages at the email address or mobile number provided. These may include:

• Order updates and transactional notifications
  
• Cart reminders
  
• Promotions and special offers
  
• Product announcements
  
• Wellness tips, parenting resources, and brand updates
  

Consent is not a condition of purchase.

Message and data rates may apply. Message frequency may vary.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at info@ecopiggy.com.

We maintain records of consent where required by law and comply with applicable text messaging and consumer privacy regulations, including the Telephone Consumer Protection Act (TCPA) and other applicable U.S. privacy laws.

Mobile information collected for SMS communications will not be shared, sold, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Data Security

Ecopiggy takes reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

While no method of electronic transmission or storage is completely secure, we continuously work to protect the information entrusted to us.